Software Technical Support Representatives
Imprezzio Solutions is seeking software technical support representatives to provide
support for our hosted software applications while providing callers with a superior
customer service experience. Our ideal TSR candidate is a creative and self-motivated
support technician with at least 2 years of recent software support background,
and a versatile computer skill-set. Problem-solving in different software, systems
and networking environments is highly desirable and will be given preference for
consideration. Attention to detail, troubleshooting and effective communication
are also critical.
Applicant responsibilities will include:
- Handling incoming customer support by phone, email and ticket tracking systems
- Guiding customers to understand software usage while diagnosing customer software
problems
- Ticket tracking, research and technical problem resolution
- Communicating with the team, supervisors and Tier2 technicians
- Participating in software training and development activities as needed
Experience Required:
- Must be both patient and courteous
- Prior Technical Support and/or Customer Service experience by phone
- Experience with computer software troubleshooting
- Open minded and willing to learn and adapt to new procedures
- Familiarity with Microsoft Office applications
Special consideration will be given for the following experience:
- Kayako SupportCenter or other enterprise ticket system experience
- High volume call center experience
Database Analyst
Imprezzio, Inc. is seeking an experienced Database Analyst to maintain and work
the data foundation of our enterprise hosted CRM software applications. Our ideal
candidate is a savvy analyst and proficient SQL Server professional who will not
only understand our databases, but will also be able to improve them based on our
customers’ needs and expectations of the data.
Responsibilities:
- Support and maintain SQL Server databases for enterprise hosted business solutions.
- Perform database updates, schedule and execute jobs, troubleshoot worker processes
and research database issues encountered in Production.
- Respond to and resolve database access and performance issues.
- Monitor system details within databases, including stored procedures and execution
time, and implement efficiency improvements.
- Plan, coordinate and execute data migrations between systems when needed.
- Develop, implement, and maintain change control and testing processes for modifications
to databases.
- Create, or support creation of, required reports and queries in response to business
user needs.
- Perform database transaction and security audits.
- Manage and/or provide SQL guidance to other members of the team.
Skills Required:
- 5+ years SQL Server experience, including extensive T-SQL, SQL SMS, Query Editor,
SSIS, DTS, transactions and error handling, in SQL Server 2005/2008.
- Experience with sprocs, performance tuning and analyzing Query Execution Plans.
- Understanding of database structures, theories, principles, and best practices.
- Experience with designing, building, installing, configuring and supporting SQL
Server based solutions.
- Excellent technical troubleshooting skills, ability to research database issues,
standards and products.
- Ability to conduct research into database issues, standards and products as required.
- Experience with related technologies such as XML, XSL, IIS, .NET, etc.
- • Good written and oral communication skills.
- Good interpersonal skills.
Special Consideration will be given for these skills:
- Experience with CRM databases and data structures.
- Exposure to .NET, and/or other web development technologies.
- Advanced SQL Server 2005/2008.
- Experience with clustered SQL Server environments.
- Insurance industry experience.
This position is full-time, on-site, at our Spokane, Washington office. Imprezzio
is a small, rapidly-growing software company providing hosted software solutions
for business. We have a solid project docket, explosive opportunities, and a need
for core team members. We will consider only individual applicants who are interested
in full-time employment, and will not respond to requests from: outsourcing companies,
1099 contractors, recruiters, staffing services, moonlighters, or requests for part-time
employment. NOTE: All candidates applying for this position must be authorized to
work in the U.S. without sponsorship of any kind; no H1-B Visa Sponsorship, transfers
or corp-to-corp arrangements will be offered. Thank you.
To apply please submit your resume and the Imprezzio application to:
Imprezzio Solutions
Attn: Human Resources
108 N Washington
Second Floor
Spokane WA 99201
Email to: careers@imprezzio.com
or Fax to: 509.455.7401
Click here to download pdf application
Software Engineer
Imprezzio Solutions is seeking an experienced Software and Database Engineer to
join our growing team. Our ideal candidate is a versatile development professional
who can engineer reliable software solutions while also being a contributor to our
new system designs.
- Applicants must have working knowledge and recent experience with all of the following
technologies: C#, ASP.NET, ActionScript/Flash/Flex, Strong SQL/TSQL (2005/2008),
ADO/ADO.NET, XML/XSL, HTML/DHTML, JavaScript, IIS 6 / 7 (ability to configure a
web site from nothing) along with understanding of agile development methodologies.
- The following technologies are also highly desirable: AJAX, Flex 3.0, ASP.NET MVC,
ActionScript PureMVC or similar frameworks, O/R Mapping tools
- Applicants will have a 4 year degree with 3 years professional experience or 7 years
equivalent professional development experience.
Imprezzio is a rapidly growing company offering an informal environment dedicated
to creativity, flow and problem solving. We are shameless technophiles who love
to work the bleeding edge of technology, to have fun and to improve our skills.
We are serious, but don’t take ourselves too seriously; we just make great software
and solid web applications. Imprezzio has a solid project docket, explosive opportunities,
and a need for core team members.
We will consider only individual applicants who are interested in full-time employment.
We will not respond to requests from: outsourcing companies, 1099 contractors, recruiters,
staffing services, moonlighters, or requests for part-time employment. Thank you.
To apply please submit your resume and the Imprezzio application to:
Imprezzio Solutions
Attn: Human Resources
108 N Washington
Second Floor
Spokane WA 99201
Email to: careers@imprezzio.com
or Fax to: 509.455.7401
Click here to download pdf application
Software Developer
IDEAL CANDIDATE
Experience and Qualifications required:
- OOP terms and paradigms know-how
- ASP.NET/C# and/or Flex/Actionscript skills
- SQL skills
- Good English skills
- Software development experience (1+ years) represents an advantage
Personal Attributes:
- Good communication skills
- Team player
- Self motivated
- Passionate about software
- Likes to be challenged
RESPONSABILITIES
- Providing high-quality, robust, maintainable and well- documented code
- Collaborating with software testers for efficient testing and bug-fixing
BENEFITS
- Attractive salary package
- Good career opportunity
- Flexible schedule
- Long term cooperation
- Friendly working environment
- Continuous improvement of technical skills and best practices
ABOUT IMPREZZIO GLOBAL
Imprezzio Global is a branch of Imprezzio, inc. a rapidly growing company offering
an informal environment dedicated to creativity, flow and problem solving. We are
shameless technophiles who love to work the bleeding edge of technology, to have
fun and to improve our skills. We are serious, but don’t take ourselves too seriously;
we just make great software and solid web applications. Imprezzio has a solid project
docket, explosive opportunities, and a need for core team members.
Software Tester
IDEAL CANDIDATE
Experience and Qualifications required:
- Understanding of software development life cycle
- Good English skills
- Ad-hoc and regression testing
- Software testing experience (1+ years) represents an advantage
- Knowledge or experience with at least one automatic test tool is an advantage
Personal Attributes:
- Analytical thinking and orientation towards details
- Good communication skills
- Self motivated
RESPONSABILITIES
- Testing of software deliverables
- Documenting test cases and test results
- Collaboration with developers for better understanding of project functionality
- Assisting with documentation of projects
BENEFITS
- Attractive salary package
- Good career opportunity
- Flexible schedule
- Long term cooperation
- Friendly working environment
- Continuous improvement of technical skills and best practices
ABOUT IMPRZEZZIO GLOBAL
Imprezzio Global is a branch of Imprezzio, inc. a rapidly growing company offering
an informal environment dedicated to creativity, flow and problem solving. We are
shameless technophiles who love to work the bleeding edge of technology, to have
fun and to improve our skills. We are serious, but don’t take ourselves too seriously;
we just make great software and solid web applications. Imprezzio has a solid project
docket, explosive opportunities, and a need for core team members.
To apply please submit your resume to:
Imprezzio Global
93 Dorobantilor Street,
Flat 82,
Cluj-Napoca, 400609, Cluj
Email to: jobs.cluj@imprezzio.com
or Fax to: 0364-101.807