Careers

SUMMARY: Supports our hosted software applications, along with a range of internal technical issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes but are not limited to:

• Assure continuity of the computer system for all system users.
• Troubleshooting and correction of general network and computer problems
• Process and troubleshoot recurring list imports
• Database research and problem resolution
• Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
• Communication with internal customers, support team, developers and Project Manager
• Install selected software and hardware products.
• Consult with partner companies on internal support issues
• Other duties as assigned

QUALIFICATION/REQUIREMENTS

• 3+ years of proven internal systems support.
• Software, Network and Computer configuration and troubleshooting skills
• Keen problem-solving skills with familiar and also new/unknown technologies
• SQL Server database experience – querying, writing sprocs, researching
• Configuring e-mail clients (Outlook, Thunderbird, Entourage)
• Intimate knowledge of Windows XP, Windows Vista, MacOSX
• Attention to detail, troubleshooting and effective communication
• Open-minded and willing to learn and adapt to new procedures
• Experience with Active Directory and software programming experience preferred but not required

To apply please submit your resume and the Imprezzio application to: 108 N Washington St
Second Floor
Spokane, WA 99201 Email To: careers@imprezzio.com
or Fax To: (509) 209-2201Phone: (866) 847-4515 Imprezzio participates in E-Verify, a service of DHS and SSA.
See the E-Verify notice.
Learn about your right to work. Imprezzio will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, or moonlighters.

Summary: Responsible for providing support and guidance to clients escalated from Tier I Support, employing a high degree of customer service, technical expertise, incident resolution, and timeliness.

Essential Duties and Responsibilities
Includes but are not limited to:

• Research and resolution of support issues escalated from Tier1 support
• Use an incident management tool to track, categorize, escalate as necessary, and close all incidents
• Provides technical leadership and training for lower level Technical Support Analysts
• Database research and problem resolution
• Provide support for user identified errors and system alarms and alerts; troubleshoot and restore technical service and equipment incidents by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures
• Communication with customers, support team, developers and project manager
• External customer support and communications by phone and email, as needed
• Participate in conference calls and meetings with clients at the corporate level
• Provide support for internal products
• Document processes and procedures used in daily activities
• Provider ticket reports on daily/weekly/monthly basis
• Share on-call duties with other individuals from the support team
• Other duties as assigned

QUALIFICATION/REQUIREMENTS

• 3+ years of proven technical support and service, including both Tier1 and Tier2 support
• Software, Network and Computer configuration and troubleshooting skills
• Keen problem-solving skills with familiar and also new/unknown technologies
• Organizational and communications skills
• SQL Server database experience – querying, writing sprocs, researching
• Attention to detail, troubleshooting and effective communication
• Open-minded and willing to learn and adapt to new procedures
• Experience with Active Directory and software programming experience preferred but not required

To apply please submit your resume and the Imprezzio application to: 108 N Washington St
Second Floor
Spokane, WA 99201 Email To: careers@imprezzio.com
or Fax To: (509) 209-2201Phone: (866) 847-4515 Imprezzio participates in E-Verify, a service of DHS and SSA.
See the E-Verify notice.
Learn about your right to work. Imprezzio will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, or moonlighters.

SUMMARY: The Procurement Analyst responsible for overseeing strategic sourcing and procurement activities  for Information Technology  categories as well as supporting general category analysis. This position will be required to develop and execute sourcing activities on an ongoing basis in order to maximize value, cost savings and mitigate risk for the company. The individual will be expected to deliver year over year benefits in the assigned category areas to assist the organization in meeting its financial goals. They will be required to conduct market research, analyze spend data, conduct sourcing processes, and manage day-to-day vendor activities such as pricing and buying activity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsibilities include management of cross country procurement and product order management for equipment and software
• Coordinate with business units and finance to ensure proper approvals and budget compliance.
• Remain current on market trends with competitors, suppliers, and maintain procurement pipelines with alternative vendors to ensure corporate standards are maintained in accordance with required margins.
• Initiate purchase requisitions for license & maintenance renewals
• Analyze, interpret and report software license details
• Optimize asset control and inventory management processes to track accountability identification, location, maintenance, contracts and lifecycle status.
• Maintain software maintenance & license entitlement records and renewals
• Ensure renewals comply with existing contractual agreements and license standards
• Analyze & reconcile license entitlements to deployments.
• Monitor approval workflow and communicate deadlines to stakeholders
• Track and ensure notice periods are met for cancellations
• Clarify software use cases and negotiate cost effective licensing / maintenance terms

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree with concentration in supply chain management, finance, business, public administration, law or contracting, or other applicable field with training in procurement, including purchasing or paralegal certifications; experience in lieu of degree may be considered
• 5 years broad technical knowledge of the software category and related work streams
• Experience in reviewing contracts and agreement, redlining agreements, negotiating terms and conditions with suppliers prior to executing agreements and issuing purchase orders
• Direct experience with IT category analysis and management activity

To apply please submit your resume and the Imprezzio application to: 108 N Washington St
Second Floor
Spokane, WA 99201 Email To: careers@imprezzio.com
or Fax To: (509) 209-2201Phone: (866) 847-4515 Imprezzio participates in E-Verify, a service of DHS and SSA.
See the E-Verify notice.
Learn about your right to work. Imprezzio will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, or moonlighters.

Imprezzio is seeking software technical support representatives to provide support for our hosted software applications while providing callers with a superior customer service experience. Our ideal TSR candidate is a creative and self-motivated support technician with at least 2 years of recent software support background, and a versatile computer skill-set. Problem-solving in different software, systems and networking environments is highly desirable and will be given preference for consideration. Attention to detail, troubleshooting and effective communication are also critical.

Applicant responsibilities will include:

• Handling incoming customer support by phone, email and ticket tracking systems
• Guiding customers to understand software usage while diagnosing customer software problems
• Ticket tracking, research and technical problem resolution
• Communicating with the team, supervisors and Tier2 technicians
• Participating in software training and development activities as needed

Experience Required:

• Must be both patient and courteous
• Prior Technical Support and/or Customer Service experience by phone
• Experience with computer software troubleshooting
• Open minded and willing to learn and adapt to new procedures
• Familiarity with Microsoft Office applications

Special consideration will be given for the following experience:

• Kayako SupportCenter or other enterprise ticket system experience
• High volume call center experience

To apply please submit your resume and the Imprezzio application to: 108 N Washington St
Second Floor
Spokane, WA 99201 Email To: careers@imprezzio.com
or Fax To: (509) 209-2201Phone: (866) 847-4515 Imprezzio participates in E-Verify, a service of DHS and SSA.
See the E-Verify notice.
Learn about your right to work. Imprezzio will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, or moonlighters.

SUMMARY: Responsibilities will include the development of new web applications, maintaining, technical troubleshooting, debugging and testing of existing web applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes but are not limited to:

• Designs/codes applications following specifications using the appropriate tools.
• Maintains and modifies existing applications on their own as well as under direction from senior staff members.
• Performs maintenance programming for existing version. Performs custom programming at customer request
• Support and maintain SQL Server databases for enterprise hosted business solutions.
• Perform database updates, schedule, execute jobs, troubleshoot worker processes and research database issues encountered in Production.
• Respond to and resolve database access and performance issues.
• Monitor system details within databases, including stored procedures and execution time, and implement efficiency improvements.
• Other duties as assigned

QUALIFICATION/REQUIREMENTS

• Experienced, creative and self-motivated
• 4 year related degree and 3+ years or 7 years equivalent professional development experience
• Applicants should have working knowledge and recent experience with the following technologies:
• C#, ASP.NET, ActionScript/Flex 3.0, Strong SQL/TSQL, ADO/ADO.NET, XML/XSL, HTML/DHTML, JavaScript, IIS 6 / 7(ability to configure a web site from nothing)
• Microsoft SQL Server 2005/2008, Pure MVC
• Understanding of agile development methodologies

To apply please submit your resume and the Imprezzio application to: 108 N Washington St
Second Floor
Spokane, WA 99201 Email To: careers@imprezzio.com
or Fax To: (509) 209-2201Phone: (866) 847-4515 Imprezzio participates in E-Verify, a service of DHS and SSA.
See the E-Verify notice.
Learn about your right to work. Imprezzio will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, or moonlighters.

Imprezzio is recruiting for a Systems Administrator who is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes but are not limited to:

• Responsible for the documentation, configuration, planning and support of corporate network infrastructure Assists users in system operation and corrects malfunctions or breakdowns promptly.
• Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
• Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
• Contribute to and maintain system standards.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required.
• Maintain operational, configuration, or other procedures.
• Responsible to participate in 24x7 on-call rotations and provide mission critical support for production systems

EXPERIENCE/REQUIREMENTS

• 10+ years experience
• Strong knowledge of Server 2008+, Exchange, SharePoint, Active Directory, Group Policies, DNS, DHCP
• Working knowledge of MS SQL, MY SQL, Radius, 2 factor authentication, SCCM, SCOM, SCVMM, DPS and Office
• Experience with Server, Laptop, and Desktop build automation
• TCP/IP Networking
• Hyper-V & MSSQL Clustering
• Working knowledge of iSCSI
• IIS 7
• Apache with PHP
• Policy Based Firewall Management (Netscreen or Fortigate Preferred)
• IPSec VPN Configuration & Management
• Any form of scripting language (Batch File, PowerShell, WSH, Perl, Python, etc..)
• Computer/Network Security Audits, Windows updates and Patches
• Experience with PCI certification process
• A+, MCITP, MCSE or MCSA is a plus but not required

Imprezzio has a solid project docket, explosive opportunities, and a need for core team members. Our small and rapidly-growing company offers an informal environment dedicated to creativity, flow and problem solving. We are shameless technophiles who like to work the bleeding edge of technology, to have fun and to improve our skills. We are serious, but don't take ourselves too seriously; we just make great software and solid web applications.

We will consider only individual applicants who are interested in full-time employment. We will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, moonlighters, or requests for part-time employment. Imprezzio participates in eVerify. Thank you.

To apply please submit your resume and the Imprezzio application to: 108 N Washington St
Second Floor
Spokane, WA 99201 Email To: careers@imprezzio.com
or Fax To: (509) 209-2201Phone: (866) 847-4515 Imprezzio participates in E-Verify, a service of DHS and SSA.
See the E-Verify notice.
Learn about your right to work. Imprezzio will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, or moonlighters.

Imprezzio Solutions is seeking an experienced Software and Database Engineer to join our growing team. Our ideal candidate is a versatile development professional who can engineer reliable software solutions while also being a contributor to our new system designs.

• Applicants must have working knowledge and recent experience with all of the following technologies: C#, ASP.NET, ActionScript/Flash/Flex, Strong SQL/TSQL (2005/2008), ADO/ADO.NET, XML/XSL, HTML/DHTML, JavaScript, IIS 6 / 7 (ability to configure a web site from nothing) along with understanding of agile development methodologies.
  
  
• The following technologies are also highly desirable: AJAX, Flex 3.0, ASP.NET MVC, ActionScript PureMVC or similar frameworks, O/R Mapping tools
  
  
• Applicants will have a 4 year degree with 3 years professional experience or 7 years equivalent professional development experience.
  
  

Imprezzio is a rapidly growing company offering an informal environment dedicated to creativity, flow and problem solving. We are shameless technophiles who love to work the bleeding edge of technology, to have fun and to improve our skills. We are serious, but don’t take ourselves too seriously; we just make great software and solid web applications. Imprezzio has a solid project docket, explosive opportunities, and a need for core team members.

We will consider only individual applicants who are interested in full-time employment. We will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, moonlighters, or requests for part-time employment. Thank you.

To apply please submit your resume and the Imprezzio application to: 108 N Washington St
Second Floor
Spokane, WA 99201 Email To: careers@imprezzio.com
or Fax To: (509) 209-2201Phone: (866) 847-4515 Imprezzio participates in E-Verify, a service of DHS and SSA.
See the E-Verify notice.
Learn about your right to work. Imprezzio will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, or moonlighters.

SUMMARY: Serves as internal consultant to provide guidance in areas of critical business need, including project planning, requirements analysis, systems testing, and presentation of analysis from secondary data sources. Liaisons with Systems on development efforts, operating as the Business advocate with regard to requirements/prioritization/implementation, affording concentration to the User Interfaces from both a local and enterprise perspective. Works closely with Customer Business & Systems Analysts as well as Agents/Agency Staff to provide business critical insight and prioritization of efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as internal consultant to provide guidance in areas of critical business need, including project planning, requirements analysis, systems testing, and presentation of analysis from secondary data sources. Liaisons with Systems on development efforts, operating as the Business advocate with regard to requirements/prioritization/implementation, affording concentration to the User Interfaces from both a local and enterprise perspective. Works closely with Customer Business & Systems Analysts as well as Agents/Agency Staff to provide business critical insight and prioritization of efforts.
• Develops hypotheses about customer behavior and profitable growth scenarios and applies the right mix of qualitative and quantitative research techniques to identify causes and solutions.
• Develops analytical models to assess the impact of changes to pricing, promotions, programs and products on marketing programs and on business profitability.
• Performs secondary market/data analyses in the areas of forecasting, segmentation, agency performance, customer targeting and program ROI.
• Benchmarks, tracks and communicates program results against plan.
• Prepares and gives presentations to senior management, supported by solid analytics and logical thinking, on matters concerning market planning and analysis, product selection, and changing business environment.
• Provides support to long- and short-term marketing programs.
• Proactively identifies opportunities to leverage technology, improve processes, and enhance agency relations to reduce costs and increase customer satisfaction.
• Develops test matrices to perform system testing for new functionality to existing applications and new applications introduced to the Enterprise and the agencies.
• Provides advanced second level technical support for customer service issues and requests.  Reviews customer feedback and process execution, and works collaboratively to develop changes to improve service delivery.
• Coordinates knowledge transfer, training, and solution sets to first level Customer Service support teams to improve first call resolution and increase customer satisfaction.  Reviews issues to identify trends and initiate efforts for improvement.
• Additional areas of responsibility may include but are not limited to:
• Project management
• Bug tracking
• Ad hoc reporting
• Process improvement
• Documentation

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree with concentration in business, marketing, finance, economics or other quantitative field such as statistics or computer science. Knowledge of the Property and Casualty Insurance industry is a big plus.
• Strong analytical skills. Knowledge of forecasting and finance modeling techniques, marketing research and multivariate analysis tools applied to marketing (e.g., factor and cluster analysis, conjoint analysis etc.) is a plus.
• Excellent written and verbal communication skills. Ability to develop and effectively communicate complex concepts and ideas.
• Ability to work in cross-functional teams. Strong interpersonal skills and drive for success.
• Knowledge of industry practices.
• Knowledge of market research principles and practices.
• Project planning and management skills.
• Knowledge of one or more coding techniques such as .NET, VBA, Access, Excel or similar. Experience in SAS, SPSS or similar analysis tools is a plus.
• Solid relational database design and development skills, primarily SQL.
• Able to manage multiple projects and timelines simultaneously.

To apply please submit your resume and the Imprezzio application to: 108 N Washington St
Second Floor
Spokane, WA 99201 Email To: careers@imprezzio.com
or Fax To: (509) 209-2201Phone: (866) 847-4515 Imprezzio participates in E-Verify, a service of DHS and SSA.
See the E-Verify notice.
Learn about your right to work. Imprezzio will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, or moonlighters.